Refund Policy

1. Scope

Effective date: 30 September 2026. This Policy is issued by Grid Heap, Inc., a Delaware corporation, at 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States, and forms part of the Terms of Use for AgentMQ and Agentic.Pay. It does not limit mandatory cancellation, refund, warranty, chargeback or consumer rights.

A merchant purchase and a fee paid to us are different transactions. Unless your order identifies us as the seller, the merchant’s cancellation, return, delivery and refund terms govern the goods or services it sells. Your payment provider’s protections also apply. This Policy governs amounts charged by us for our own service and the historical platform purchases expressly described below.

2. Eligibility

For an existing AgentMQ service allowance or historical call-pack purchase, request a refund within 14 days of payment if no paid operation has successfully consumed that purchase. An eligible completely unused purchase is refunded in full. Historical unused allowances expire 12 months after payment under their purchase terms. These allowances are separate from merchant payments approved through Agentic.Pay.

3. Used and promotional balance

A successful paid operation consumes the applicable allowance, and a purchase with successful consumption is not eligible for the voluntary unused-purchase refund. A failed request does not consume allowance. Refunds revoke the purchased allowance and any corresponding access. Promotional or complimentary allowances have no cash refund value unless an offer or law says otherwise.

4. Failed, duplicate or unauthorized charges

Report a missing credit, duplicate payment, apparent metering error, undelivered service or unauthorized charge promptly. A delayed confirmation is not a reason to pay a second time. We will reconcile the original transaction and determine the appropriate correction or refund. The voluntary window does not remove a remedy required by law.

For a merchant fulfilment or product problem, contact the merchant using the order reference and follow its return or cancellation process. We can help locate the relevant transaction records for operations our service assisted, but cannot guarantee a merchant’s decision.

5. How to request a refund

Contact AgentMQ contact form for a product or transaction issue. Send legal or dispute notices to legal@gridheap.com. Include the purchase email or account identifier, receipt or order reference, purchase date and the reason for the request. We may verify account ownership and the original payment. Do not send complete card numbers, card security codes, passwords or one-time codes.

Refunds return to the original payment method unless applicable law or the payment provider requires another method. We cannot pay a refund to an unrelated person or use it to transfer a balance between products.

6. Processing and payment disputes

We notify you of the result after verifying the transaction. The payment provider and your bank determine settlement timing; a service response does not mean funds have already arrived. We will provide a refund reference when a refund is submitted.

You may contact us before opening a payment dispute so that an error can be resolved promptly, but doing so is not a condition of a non-waivable dispute or consumer right. A pending chargeback may require temporarily restricting the disputed entitlement to prevent duplicate recovery. A refund and a chargeback cannot both compensate the same amount.

Grid Heap, Inc., a Delaware corporation
Business address: 1111B S Governors Ave Ste 51059, Dover, DE 19904, United States
Legal disputes: legal@gridheap.com